Patient Care Manager
Patient Care Managers (PCMs) are vital healthcare professionals who help ensure patients get the best care in hospitals, clinics, and nursing homes. They work closely with doctors, nurses, and other healthcare staff to create and organize care plans that meet each patient’s individuals needs. PCMs also make sure healthcare rules and regulations are followed, keeping patients safe. Their role is essential for making sure everything runs smoothly and all patients receive the high-quality care they deserve.
Overview
Patient Care Managers (PCMs) carefully assess patients to understand their needs and figure out which issues need attention first. They then share that information with the rest of the patient’s care team—doctors, nurses, etc.—to ensure everyone is working together to provide the best possible care.
Building strong relationships with patients is an essential part of a Patient Care Manager’s job. They listen to patients, understand their concerns, and explain what resources or options are available to help them. PCMs check in with patients who have recently left the hospital to make sure they’re on track with their recovery. They also create detailed care plans, set timelines for goals, and work with care teams to address any challenges that may get in the way of a patient’s success. By acting early, PCMs can prevent serious health problems before they begin.
Patient Care Managers do more than just work in medical facilities. They connect patients with community programs and resources to keep them healthy. They also review treatments, share ideas with healthcare teams, and keep track of important reports to ensure everything is working well. They’re an essential part of the healthcare community, making sure patients feel supported and cared for by communicating directly with each patient’s care team.
Additional Educational Requirements
PCMs should complete a care coordination curriculum that mirrors the standard developed by the New York State Department of Health, which includes the following:
- Introduction to New Models of Care and Healthcare Trends
- Interdisciplinary Teams
- Person-Centeredness and Communication
- Chronic Disease and Social Determinants of Health
- Cultural Competence
- Ethics and Professional Boundaries
- Quality Improvement
- Community Orientation
- Health Information Technology, Documentation and Confidentiality
Demand
The demand for patient care managers is expected to increase 28% between 2022 and 2032.
Salary
The median salary, as stated by www.comparably.com, for the Capital Region, Central New York and Syracuse, and the Finger Lakes, is $34,545.
Demand
+28%
Avg Salary
$34,545
Education Requirements
- High school diploma.
- Typically need work experience in an administrative or clinical role in a hospital or other healthcare setting
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