Here’s what you need to know about the payment process, so you’re fully aware of what’s happening behind the scenes.
- We wait until your school’s refund period ends. This is the point where students become officially responsible for tuition and fees, so we’ll make all payments once this date passes. Each school has a different schedule, so the dates will vary.And please note this means tuition will be paid later in the semester after classes have started.
- Then, we send an invoice request to your school. We’ll ask your school to include all outstanding tuition and fees, and wait for them to send the invoice back to us.
- We process the invoice and send payment directly to your school. The Caring Gene® team will process payment within 3-4 weeks of receiving the invoice. Your school will apply those funds directly to your student account. Each school handles this differently, so we recommend checking in with your financial aid or billing office to confirm when payment will be reflected on your account.
- If you are experiencing this issue, please contact your Case Manager and let them know which school has placed the hold on your account. Our team can reach out to the school to request that the hold be temporarily removed for registration purposes while your payment is being processed. We understand that account holds can be stressful, especially when they may affect your ability to register for the next semester or receive loan disbursements. While we cannot guarantee that all holds will be lifted, we will work with the school whenever possible to help prevent disruptions to your enrollment.
As for what you can do in the meantime:
- Ask your advisor about the refund period so you’ll know roughly when we will be asking your school for an invoice.
- If you haven’t already, share your signed Student Agreement with your school’s financial aid and student accounts offices. This way, they’ll have proof of your enrollment in the CPT Program at the time of invoicing.
- Check your school email regularly in case they have questions, or need additional paperwork.
We keep a record of all invoices sent, received, and paid, so please reach out to me with questions, or if you run into any issues.